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ADA and Accessibility


 

ADA Policy
The Merrimack Valley Regional Transit Authority provides accessible transportation to persons with disabilities and does not discriminate on the basis of disability as it relates to the provision of public transportation services provided by the Authority.  

Any person who wants more information on MVRTA's nondiscrimination policy or believes that he or she individually or as a member of any specific class of persons, has been subjected to discrimination on the basis of disability may file a written complaint with the Authority within 180 days after the date of the alleged discrimination.

 

To file a complaint contact MVRTA at (978)469-6878, 

marketing@mvrta.com or send a letter to 85 Railroad Ave., Haverhill, MA 01835.


Bus Accessibility
The MVRTA's policy for governing ADA DOT requirements to transport any wheelchair that does not exceed the capacities of the vehicle and its equipment (lift\ramps) is: Drivers must transport all passengers in wheelchairs whose combined weight and dimensions do not exceed the capacities of the vehicle and its equipment. If there is any question as to whether a passenger meets the capacity requirements contact the dispatcher immediately who will work with maintenance. Please note that if the combination of the customer and wheelchair\scooter exceeds the lift capacity; we may not be able to accommodate your trip.

All buses have: 
  - The capability to kneel or lower for customer convenience.

  - Wheelchair Lifts (on high-floor buses) or ramps (on low-floor buses). - Deployment of the wheelchair ramp or lift can be requested by the passenger to the driver regardless if the passenger has a mobility aid or not.
  - Two securement areas for wheeled mobility devices.
  - Automated and driver stop announcements at all major stops.
  - Destination signs that are bright and easy to read.
  - Priority seating areas (normally found near the front of the bus).

Fixed Route Operator ADA Duties:
  - Render reasonable assistance when necessary with the wheelchair lift/ramp.
  - Secure wheeled mobility device to bus.
  - If talking bus is not working or not programmed for a stop, the driver must announce all major stops.
  - Stop for pedestrians with a white cane to check if they are waiting for their bus.

Paratransit Service
MVRTA's ADA Paratransit Services are for disabled individuals who are available within a 3/4 mile of our fixed route corridor and cannot navigate or access our fixed route service due to their disability.  Transportation is provided from your point of origin to your destination and is available only when our regular fixed route buses operate.
  - All vans are fully accessible and have a wheelchair lift.
  - Deployment of the wheelchair ramp or lift can be requested by the passenger to the driver regardless if the passenger has a mobility aid or not.

Paratransit Operator ADA Duties:
  - Render reasonable assistance when necessary with the wheelchair lift.
  - Secure wheeled mobility device to van.
  - Door to door service upon request.

Click here to learn more about our
paratransit service.

Reasonable Modifications:
The MVRTA is dedicated to providing equal access to its services for persons with disabilities as well any individual who (either on occasion or over an extended period) may require modifications to the MVRTA's policy, practices, and procedures. Any individual with a disability requesting reasonable modification accommodations for an extended period of time is required to complete the form listed on the MVRTA website or by calling (978) 469-6878 to request a form. A decision will be made within 3 business days from the date of the request.

The MVRTA will make reasonable modifications to its services unless doing so:
  -Would fundamentally alter the entity's service, programs or activities.
  -The request would create a direct threat to the health or safety of others.
  -Where without the requested modification, the individual with a disability is able to fully use the entity's services,  programs, or activities for their intended purpose. 

*In the event that it is not practicable to make the request in advance, it can also be made with the reservationist (when  reserving your trip) or directly with the driver (on the same day). The reservationist, driver, and dispatcher will then make a determination of whether the modification can be accommodated. 

Click here for the Reasonable Modification Request Form:
Reasonable Modification Form


Schedules can be requested in accessible formats by calling or emailing MVRTA at
 (978)469-6878, 
marketing@mvrta.com.



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